Incident History

History

April 24
[SG] Deposits not working
Resolved
April 24 1:12 PM +08
Our deposit flows continue to operate normally since the last status update. At this point, we feel confident that this issue is fully resolved. We apologize for any inconvenience this incident may have caused.
Monitoring
April 24 10:24 AM +08
Deposit functionality has been restored across FAST, PayNow and eGIRO channels. We will continue to closely monitor the situation in partnership with our banking services partner.
Investigating
April 24 9:14 AM +08
We have engaged our banking services partner and are actively working with them to restore deposits functionality.
Investigating
April 24 2:05 AM +08
We are investigating issues with cash deposit failures in Singapore. Clients are unable to add new monies to their Endowus account. The failures are across Paynow, FAST & GIRO channels.
April 5
Service restored
Resolved
April 5 12:43 PM +08
All services have been restored as of now. The issue was identified and resolved by rolling back a recent update. We appreciate your patience and apologize for any inconvenience caused.
Identified
April 5 12:39 PM +08
We are currently experiencing unexpected downtime across all our services.Our engineering team is actively working to resolve the issue as quickly as possible. Apologies for the inconvenience.
March 21
Ongoing SMS OTP Delivery Issues to M1 Network in Singapore
Resolved
March 21 5:17 PM +08
SMS OTP delivery to M1 subscribers has been fully restored. We apologize for this service disruption.
Monitoring
March 21 1:42 PM +08
We are experiencing SMS OTP delivery delays and failures when sending messages to M1 Network In Singapore. Our SMS delivery service provider is actively engaged in resolving the issue. We apologize for the inconvenience.
March 13
Partial Outage: Dashboard Loading Issues on Web and Mobile Platforms
Resolved
March 13 6:27 PM +08
The dashboard loading issues on web and mobile have been fixed. All systems are back to normal. Thank you for your patience.
Investigating
March 13 6:08 PM +08
We're experiencing a partial outage affecting dashboard loading on web and mobile apps. Our team is aware of the issue and is actively working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience.
March 8
Performance Degradation on Web and Mobile Apps
Resolved
March 8 7:21 PM +08
We've made changes to our systems to address the performance issues. We have been monitoring our systems for the past several hours since the changes were made and we haven't seen any new degradation in performance. We feel confident that this issue is now resolved. Once again, we apologize for this incident.
Monitoring
March 8 9:41 AM +08
We are experiencing performance degradation with our Web and Mobile applications. Customers may notice slower load times or lag. We understand the importance of smooth service operation and apologise for any inconvenience this may cause. Updates will be provided as they become available.
Monitoring
March 6 6:46 PM +08
The loading issues affecting our Web and Mobile applications have been successfully resolved as of 6:43pm SGT.
Identified
March 6 6:32 PM +08
We are currently experiencing loading issues with both our Web and Mobile applications. Users may encounter delays or errors when loading our dashboard. Our engineering team is aware of the issue and is working diligently to resolve it as quickly as possible.
November 30, 2023
[SG] Monthly statements unavailable
Resolved
December 1, 2023 5:00 PM +08
Our monitoring indicates that the service is now healthy. Customers should not have any issue viewing their monthly statements. If you continue to experience issues, please reach out to us via our support channels. Once again, we apologize for this service disruption.
Monitoring
November 30, 2023 4:33 PM +08
We have deployed a change that has restored access to monthly statements page for customers. We are continuing to monitor the health of the services.
Investigating
November 30, 2023 10:49 AM +08
We are investigating an issue in our monthly statements generation process. Customers will be unable to view their statements while investigations are ongoing. We apologize for this inconvenience and are actively working to restore service.
July 17, 2023
[SG] Investment Flow Blocked
Resolved
July 17, 2023 6:39 PM +08
We've deployed a change to fix the error. Investment flow is operational now for all clients. We apologize for this brief disruption.
Investigating
July 17, 2023 6:27 PM +08
We are investigating an issue that is blocking some clients from creating investments.
July 11, 2023
[SG] Inaccurate gain/loss figures
Resolved
July 11, 2023 4:57 PM +08
Gain/Loss figures on client dashboards were inaccurate for nearly 40 minutes today, starting from 4:05 PM SGT. Only the computation of gain/loss was affected and there was no impact to any client investments. The fix was deployed and services were restored at 4:45PM SGT. We apologize for the inconvenience you may have experienced during this time window.
May 18, 2023
Customers' investment value charts are showing wrong data
Resolved
May 18, 2023 7:54 PM +08
The fix has been released and correct charts values have been restored. We apologize for this inconvenience.
Identified
May 18, 2023 7:32 PM +08
We are deploying a fix for the issue. Correct charts will be restored shortly.
Investigating
May 18, 2023 6:19 PM +08
We are investigating an issue which is causing the wrong investment values to be shown on charts.
April 25, 2023
SMS OTP delivery failures
Resolved
April 25, 2023 4:40 PM +08
OTP delivery has been restored. The root cause was an internal service that ran out of memory but failed to automatically restart. We have resolved the service errors and changed the config that prevented automatic restart. We will continue to monitor the issue. Apologies for the inconvenience caused.
Investigating
April 25, 2023 4:03 PM +08
We are investigating alerts related to failed OTP message deliveries.
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